Request intake
Requests are recorded through official channels to identify content, priority and information that may be required.
Trading support focuses on making coordination between clients and the responsible teams clear, controlled and easy to follow. Each request should be received through the correct channel, recorded with necessary information and directed to the appropriate team for handling.
CICC Securities emphasizes accuracy, confidentiality and consistency in trading-related communications. Clients are encouraged to use official contact channels to reduce the risk of missing information, wrong handling channels or insufficient required details.
This page introduces support processes at an overview level. Service conditions, operating instructions and specific requirements are handled through the company’s official processes.
Clear support processes
We organize trading support around the right channel, sufficient information, confidentiality and accountable response.
Handling coordination
Information is directed to the relevant team so handling can be orderly and easy to follow.
Information control
Response steps emphasize accuracy, confidentiality and operating-process compliance.